Legal
These Terms of Use apply to every visit, enquiry, purchase, gift order, size consultation, lookbook browse, return request, and support message offered by PitchWear Football Merch at 95 Hutt Park Road, Moera, Lower Hutt 5010, New Zealand. By using this website, sending an enquiry, placing an order, collecting merchandise, paying for products, or contacting support, you agree to these terms for yourself and, where you arrange purchases for another person or group, for every person named on the order. If you do not agree, do not use the website or place an order. The version in force on your payment date governs that transaction. These terms are governed by the laws of New Zealand. Current version: 2026. Nothing in these terms excludes rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986 that cannot be excluded by contract.
PitchWear Football Merch is a football merchandise business at 95 Hutt Park Road, Moera, Lower Hutt 5010, New Zealand. Contact: [email protected] or +6445685913. We offer football apparel, fan clothing, scarves, caps, accessories, gifts, training-inspired wear and other football-themed products for supporters and players — including Fan Apparel, Caps & Scarves, Gifts & Kits, Training Wear, and Accessories. A contract for paid goods forms when we accept payment or confirm an order in writing or by email. We may refuse service to anyone abusive to staff or other customers.
We offer football merchandise covering apparel, scarves, caps, bags, gifts, training-inspired wear, accessory packs, and seasonal drops. Availability depends on stock levels, size runs, colourways, and fair allocation during popular releases. We may decline or delay an order if stock is exhausted or a product safety issue arises. Prices at enquiry are indicative until confirmed at checkout or written confirmation. Website photographs are illustrative and may not match every batch exactly due to natural fabric variation and lighting. PitchWear Football Merch welcomes first-time buyers and regular supporters.
The person placing an order must be at least eighteen when paying and must pass these terms to every person connected with the purchase if buying for a group. Provide accurate name, contact, delivery address, and size information relevant to a correct fit. Pay by the methods shown on the form or confirmation. You are responsible for checking sizing charts, confirming gift messages, and arranging someone to receive delivery where needed. If you buy for children, you remain responsible for the order and for choosing age-appropriate products. Goods and services tax is added as required by New Zealand law. Keep receipts. Do not use another person’s payment details without authority.
Give accurate information about accessibility needs for store visits, sizing concerns, or discomfort with gift wrapping features such as surprise messages and branded packaging. Follow staff instructions in the shop and in common areas. Do not attempt to enter staff-only spaces or stock rooms. If a product feels defective or unsafe, stop using it and tell support immediately. We may refuse service or cancel an order without refund where a visitor is aggressive or putting others at risk, subject to consumer law. Harassment, theft, and damaging merchandise or facilities are not allowed. Commercial filming of our brand or other customers needs our consent.
To change a size, colour, gift note, or delivery preference, contact [email protected] or call +6445685913 as early as possible. Changes depend on stock availability and whether the parcel has already been packed. Cancellations of pre-order drops or large reserved group gift bookings with at least twenty-four hours’ notice before dispatch may qualify for a reschedule or credit, at our discretion and as stated on your confirmation. If we cancel for reasons within our control, we will offer a replacement or a refund of amounts paid for that undelivered product. New Zealand consumer law applies if goods are not of acceptable quality, not fit for a disclosed purpose, or not matching a description we gave. Once apparel has been worn, washed, or gift-used beyond a fair try-on, returns may be limited except where a guarantee still applies.
Our football merch is a live retail environment with sizing rooms, packed parcels, seasonal competitions, timed drops, and staff monitoring. Changing your mind after a custom gift message has been printed does not automatically create a refund, though we will be fair if the cause was our error. We may cancel an order immediately for fraudulent payment signals, ignored collection instructions, or harassment. Do not share order confirmation details publicly in a way that invites unauthorised collection. Update us about delivery access issues before dispatch. Respect, fair dealing, and clear communication are core expectations at PitchWear Football Merch.
Collection names, product photographs, logos, packaging designs, and the name PitchWear Football Merch are our intellectual property. Use this website and our shop information for lawful personal enquiry and purchase only. Content is provided in good faith but may contain occasional errors — confirm details before you travel or pay. Do not disrupt the website, scrape the site, or overload the form. Feedback you send may be used to improve the football merch range without payment to you. Nothing on the website is professional legal, medical, or financial advice.
PitchWear Football Merch takes reasonable care in arranging orders, briefing customers, packing parcels, and hosting the site. Nothing limits rights you cannot contract out of under New Zealand consumer law. To the extent permitted by law, we are not liable for disappointment with colour perception on different screens, missed delivery timing caused by an incorrect address, or indirect or consequential loss. Liability for any other claim from an order is limited to the amount paid for the affected product, except negligence causing personal injury where the law disallows a cap. Questions: 95 Hutt Park Road, Moera, Lower Hutt 5010, New Zealand, [email protected], or +6445685913. Wear Today. Support Tomorrow.