Legal
PitchWear Football Merch (“we”, “us”) is a football merchandise business at 95 Hutt Park Road, Moera, Lower Hutt 5010, New Zealand. We sell football apparel, fan clothing, scarves, caps, accessories, gifts, training-inspired wear and other football-themed products for supporters and players. This Privacy Policy explains how we collect, use, store, and share personal information when you visit our website, send an enquiry, place an order, request a size check, arrange a gift set, collect a parcel, or contact our support team. We handle personal information in line with the Privacy Act 2020 and the Information Privacy Principles of New Zealand. Questions may be sent to [email protected] or by phone on +6445685913. Current version: 2026. Marketing is optional and is not required to ask about our collections.
We collect information you give us, information created when you use the website or complete a purchase, and limited details from a gift recipient or carer when those details are needed to deliver an order. Typical details include customer name, recipient name where relevant, email address, telephone preference, delivery address, billing address, size and fit notes, preferred collection, colour preferences, gift messages, order forms, payment confirmations, and free-text support messages. We do not store full payment card numbers on our own systems. Shop payments usually go through a payment provider; we keep only confirmations needed for receipts, refunds, exchanges, and bookkeeping. This website may collect browser type, device model, approximate region, session length, and pages viewed. Please do not put card numbers in the free-text box. Order lists and packing notes help us keep PitchWear Football Merch accurate and reliable.
Most information comes from you through our website form, email, telephone enquiry route, in-store purchase, or order packs. If someone refers another customer, they may share a first name or contact preference. We may receive limited information from payment processors, courier partners, or hosting providers when a receipt, refund, delivery scan, or technical error needs a note. We do not buy marketing lists. When you email [email protected], the message may be stored with the ticket so we can reply. Website analytics, where used, are collected in aggregated or de-identified form wherever practical.
We use personal information to respond to enquiries, fulfil football merchandise orders, confirm purchases, take payment, send dispatch notices, issue credits, handle returns, and keep shop records. We also use it to match customers to suitable sizes, collections, and gift options when you ask for that help. We do not sell personal information. Optional news about seasonal drops or new accessories can be stopped by writing to [email protected]. Messages about an existing order, delivery delay, or product safety matter are not marketing. Aggregated numbers may help us understand which collections sell first. We will not publish a customer’s full name in a lookbook story unless that person agrees.
We collect personal information for lawful purposes connected with running this football merchandise business. Under New Zealand privacy law we take reasonable steps to collect information fairly, use it for related shop purposes, and keep it secure. We rely on the need to complete a contract when you buy products or request support; on legitimate operations such as running a reliable retail shop, preventing fraud, keeping records, and improving collections; on legal obligation when tax, consumer, or product safety rules require records; and on consent for optional news or lookbook photographs. Access to order files is limited to staff who need it. We do not use solely automated decisions that produce legal effects without human review. If a cloud provider stores a backup outside New Zealand, we take reasonable steps consistent with cross-border disclosure expectations under the Privacy Act 2020.
We may share information with packing staff, contractors who help run fulfilment, take support tickets, maintain systems, keep our books, provide hosting, process payments, deliver parcels, or advise on legal matters, only to the extent they need it. They must protect the information and use it for our instructions. We will not publish private contact details. Lookbook photographs will not name a person unless they agree. We may share information with authorities if the law requires it, or to protect customers, staff, or property. We do not sell mailing lists. Payment companies may see purchase status because they process the payment. Courier partners receive only what is necessary for delivery, tracking, and safe drop-off.
Order, payment, and customer records are kept while needed to run the relationship and honour refunds or exchanges, then for a further period required for accounting, tax, insurance, or consumer review. Enquiry emails that do not become orders are archived on a shorter cycle. Size notes that are no longer relevant are reviewed and removed when reasonably practical. We use reasonable security measures, including restricted staff access. If a personal data incident is likely to risk your rights, we will assess it and take appropriate remediation steps under New Zealand guidance. Contact us at once if someone may have used your details to change an order. Do not send full card numbers by email.
Under New Zealand privacy law you may request access to personal information we hold about you and ask us to correct it if wrong. You may ask us to erase information where the law allows, and you may stop optional marketing without affecting completed football merchandise orders already delivered. We do not sell personal information. We may verify identity before releasing records. Write to PitchWear Football Merch, 95 Hutt Park Road, Moera, Lower Hutt 5010, New Zealand, email [email protected], or call +6445685913. If you are not satisfied, you may complain to the Office of the Privacy Commissioner in New Zealand. Orders placed for someone else should be managed with care for that person’s privacy. Asking about PitchWear Football Merch does not require you to accept marketing messages.